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Revitalize a neglected content channel, engage loyal brand followers and bring new audiences into the Grunt Style community with the redesign and launch of AmericanGrit.com.
We set out to reimagine American Grit as a dynamic, standalone media property that projected Grunt Style’s humour, values, and commitment to supporting military personnel, veterans, first responders, and their families. Our team began with audience research, content auditing, and goal setting. We then developed a new prototype and design system that emphasized clarity, exploration, and ease of content discovery. We planned to migrate over 4,000 pieces of legacy content into a rich media hub featuring articles, videos, and podcasts, organized through a robust taxonomy.
The 30+ categories identified during content mapping presented us with a problem we knew we wanted Material Design to solve. Tags gave us the level of scannability that would bring order to the chaos, that is, 4,000+ articles. It’s a visual way of organizing and having effortless control over a ton of information. The user can quickly find content related to their interests using this design.
Further to the dog tags, we wanted to start categorizing by series, similar to Netflix or other popular streaming apps. There are many podcast and video series by American Grit, so we included a feature page per series that filters by season. These series filters also helped with marketing campaigns related to the series.
– Shan Dhaliwal, Product Manager
The revamped AmericanGrit.com was met with widespread acclaim, both internally at Grunt Style and among its loyal community. The website saw skyrocketing engagement as it evolved into a vibrant media property that now actively contributes to the brand’s mission.
The team did a great job. This is exactly what we needed and the new site is awesome. It gives our content and our community a home.
– Tim Jensen, Chief Brand Officer
The updated platform not only supports Grunt Style’s core values and storytelling but also drives new revenue streams through referral traffic. Ongoing agile development has allowed for the continuous enhancement of the user experience, further solidifying American Grit as an essential part of Grunt Style’s ecosystem.
As the single largest retailer of patriotic apparel in the USA, Grunt Style wanted to understand their customers even better.
We began by analyzing Grunt Style’s existing data, including sales analytics and customer behaviour trends. To gain internal alignment, we conducted workshops with various teams across the company, surveyed hundreds of employees, and synthesized insights into a common language that captured the essence of Grunt Style’s culture and values. Our goal was to codify these values to ensure they could be communicated clearly both to future team members and new customers as the company grew.
We recruited potential new customers for focus groups and surveys, leveraging third-party data to map the Total Addressable Market (TAM). By layering Grunt Style’s existing customer personas over this market data, we identified new growth opportunities and channels for engagement. The process resulted in a refined set of customer personas that reflected not only existing buyers but also new segments interested in Grunt Style’s brand of patriotism. Importantly, our research showed that even in a polarized climate, patriotism and shared values remained a strong point of connection for these potential customers.
The project provided Grunt Style with a clear and actionable understanding of its evolving customer base. With newly codified internal values and refined customer personas, the company is well-positioned to maintain its strong cultural foundation while continuing to expand.
The alignment between Grunt Style’s mission and the evolving expectations of new customers ensures that the brand can build on its success, fostering community growth while staying true to its core values. The insights gained from this project have not only informed marketing strategies but have also paved the way for sustainable long-term growth in an increasingly complex marketplace.
Skyrocket really understands our brand. The data and insights are going to help us make the case for our retail and marketing investments.
– Glenn Silbert, CEO
At the heart of our company lies a commitment to integrity, innovation, and collaboration. These values guide our decisions and shape our culture.
We build trust through genuine human connection.
We own outcomes completely. Your goals become ours.
We explore widely, then lead with clear conviction.
We’re ready when you are.